10-day no-questions-asked returns
You may request a return within 10 calendar days of receiving your case. You do not need to give a reason, including if you change your mind or select the wrong model.
Start your return
Email support@bigzook.com or WhatsApp +91-8375879752 with your order number and the mobile number or email used for the order. Tell us which items you want to return and confirm the pickup address. Your request date determines whether it falls within the 10-day window; a later pickup date does not disqualify an on-time request.
Free pickup arranged by BigZook
BigZook arranges the return pickup and covers its cost. You do not need to book or pay a courier yourself. If pickup is unavailable at your PIN code, contact us and we will arrange an alternative at our expense. Please return the case and included accessories, pack them safely, and use the original packaging if available. Do not send a parcel to the office without contacting us first.
Refunds for COD orders
We refund the amount paid for the returned items. If you return the whole order, the original delivery charge is refunded too. There is no return-pickup or restocking fee. COD refunds are issued within 2–3 days after the return pickup is completed, by UPI or bank transfer using the payout details you provide. If an existing order was prepaid, its refund is issued within 1 day after pickup. New orders remain Cash on Delivery only. We will confirm the refund reference once it is issued; bank posting times may vary. We never ask for a UPI PIN, OTP or bank password to issue a refund.
Exchanges, damage and cancellations
For a different design or iPhone model, contact us to arrange the return and check replacement availability. If an item arrives damaged or incorrect, we will help arrange a return or replacement at our expense. To cancel before dispatch, contact us as soon as possible; there is no cancellation fee. After dispatch, our return process applies.
These terms do not limit your rights under applicable consumer law, including remedies for defective or incorrectly supplied goods.
Need a little clarity?
For questions about this policy, use our contact form or email support@bigzook.com.
Contact BigZook